TERMS & CONDITIONS

Customer Care

Our clients are the foundation of our business. YOU are why we do what we do! We want you to feel the best you possibly can feel, from the minute you visit this website, to booking your appointment, to your experience in salon and then onto your aftercare. We want you to know you are in safe hands, that’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch.

 

PRIVACY & SAFETY

Privacy Policy

 

This privacy notice explains how The Look Hair and Beauty looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you.  This notice explains how we do this and tells you about your privacy rights and how the law protects you.

 

TOPICS:

  • What information we collect about you

  • How information about you will be used

  • Marketing

  • Employment

  • How long your information will be kept for

  • Where your information is kept

  • Access to your information and correction

  • Fresha

  • Changes to our privacy notice

 

WHAT INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

 

HOW INFORMATION ABOUT YOU WILL BE USED

In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:

  • To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointment.

  • When you consent to it: we will always ask for your consent to hold and use health and medical information.

We will therefore share your information with:

  • Providers of our salon software system Fresha        

 

We have rigorous data protection and security policies in place with all our suppliers. We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

 

MARKETING

We would like to keep you up to date with salon news and send you information about products and services which may be of interest to you. 

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact our office team at reception@thelookhair.co.uk

 

EMPLOYMENT

The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.

 

HOW LONG YOUR INFORMATION WILL BE KEPT FOR

Unless you request otherwise, we will keep your information on our salon database for up to 2 years from your last visit to the salon.

After this period we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).

WHERE YOUR INFORMATION IS KEPT

Your information is stored within Fresha. Any payment transactions are encrypted.  Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

 

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the personal information that we hold about you.  This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.

If you would like a copy of some or all of your personal information, please contact our office team at reception@thelookhair.co.uk.

We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

 

FRESHA

Our website includes links to Fresha our booking system. This privacy notice only applies to this website so when you link to Fresha you should read their own privacy notices.

CHANGES TO OUR PRIVACY NOTICE

We keep our privacy notice under regular review and we will place any updates on this webpage.  This privacy notice was last updated on 15th April 2022

Cancellation Policy

We are a small independent company and highly depend on the loyalty of our clients. Although we understand there are times that can not be helped, unfortunately we have to put a strict late cancellation / No show policy in place. 

 This means that if you cancel or reschedule your appointment within 48hrs of the appointment time you will incur a 30% charge. If a no show happens a 50% charge will be applied to your account. 

Deposits are taken for larger appointments, to secure the time with your stylist.

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments